Shipping policy
Thank you for shopping at Climbing MOD. Please review our shipping policy for important details regarding shipping times, costs, and procedures.
Shipping Rates and Delivery Times
We offer Free shipping for all orders over £50. Orders under £50 will incur a £6.99 charge.
Please allow 4-5 business days for order processing. Shipping times mentioned do not include processing time. Delays may occur during busy seasons or holidays. All delivery duration are estimates only.
USA
8–10 business days
United Kingdom
6–10 business days
Asia (Singapore, Hong Kong, Japan, Taiwan)
6–10 business days
Canada
8–12 business days
Australia
8–12 business days
Europe
8–10 business days
Rest of the World:
8-25 business days
*Delivery times are estimates and may vary due to factors such as customs clearance, carrier delays, or natural events.
International Shipping
- Customs, duties, and taxes: Orders shipped outside your local region may be subject to customs fees or import taxes. These charges are the responsibility of the customer.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress directly on the carrier’s website.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Please note that additional shipping fees may apply.
Lost or Delayed Shipments
If your package is delayed or hasn’t arrived within the estimated delivery time:
1. Check the tracking information provided in your shipping confirmation email.
2. Contact us at [your email address] for assistance.
Customs and remote locations may cause delays. Shipping is unavailable to Gibraltar, Mainland China, India, or Russia.
Order Processing Times
In-stock items: 4-5 business days
Pre-orders/custom items: 7 business days
Delays may occur during busy seasons or holidays.
Customer Support
We’re here to help with any questions or concerns about your shipment. Please contact our support team at [your email address], and we’ll be happy to assist you.
Shipping Origin
Most orders ship from our warehouse in Guangdong. UK and European orders may ship from London.
Lost Packages or Stolen Items
If you suspect your package has been lost in transit, please reach out to us here. We will collaborate with our courier partner to resolve the issue promptly. In certain cases, we may request that you contact the local delivery company directly. Should the package be confirmed as lost in transit, we will resend it at no additional cost.
We do not offer insurance for items that are lost or stolen after delivery. However, if you can provide proof, such as a police report, confirming the theft of your item, we may, at our discretion, issue a one-time free replacement package.
Cannot Locate Delivered Package
Please check your mailbox, around your home, and with neighbors to see if the package was left with them. Occasionally, a package marked as "delivered" may take up to 24 additional hours to arrive. If you're unable to locate it, contact us here to verify the shipment status. In some cases, we may ask you to reach out to the local courier company for further investigation and arrangements.
We are not responsible for stolen or repeatedly lost packages once the courier service marks them as “delivered,” and redelivery will not be arranged under such circumstances. However, if you can provide evidence, such as a police report, confirming the theft of your item, we may, at our discretion, offer a one-time free replacement package.
Customs Clearance
Customs clearance procedures differ by country. In certain locations, like Taiwan, identity verification might be necessary. It is your responsibility to provide the required information to customs authorities.
Incorrect or Insufficient Address
If an incorrect or incomplete address is provided, causing a failed delivery, a standard redelivery fee of £6.99 will be charged. Kindly ensure your address is accurate when placing your order.
Import Taxes, VAT, or Duties
Taxes and duties differ by region. The following information is provided for reference only; please consult your local customs authority for the most up-to-date details.
USA: No duties for orders under 800 USD.
UK: No duties
Australia: No duties for orders under 1,000 AUD.
EU: Taxes are included in the price.
Singapore: Orders over 400 SGD are subject to a 7% GST.
Canada: Duties and a 5% GST apply.
Unclaimed Packages
Please ensure that recipient information is accurate. Packages that cannot be delivered due to incorrect details or customs refusal caused by missing recipient information will not be reissued. In such cases, the courier partner may dispose of the package, and no refund will be provided.